Privacy Policy
Effective Date: 29 October 2025
Car Traders NZ (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our website www.cartraders.co.nz and our services. By using our website and services, you agree to the practices described in this policy.
1. Information We Collect
When you interact with Car Traders NZ, we may collect the following types of information:
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Personal details such as your name, phone number, email address, and city/town.
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Vehicle details including make, model, year, registration plate, mileage, condition, and photos you upload.
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Communications you send to us, including enquiries, feedback, or other voluntary information.
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Technical information such as your IP address, browser type, device information, and site usage data (via cookies or analytics tools).
2. How We Use Your Information
We use the information collected to:
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Provide you with a fair cash offer for your vehicle.
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Contact you regarding your enquiry (via phone, email, or SMS).
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Arrange inspections, towing, and payments.
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Improve and personalise our services and website experience.
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Maintain records of transactions for legal and business purposes.
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Comply with any legal obligations.
3. Sharing of Information
We do not sell your personal information to third parties. We may share information only when necessary:
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With trusted service providers who help us operate our business (e.g., towing companies, payment processors, IT support).
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With finance companies if your car has money owing and a settlement is required.
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With legal or government authorities if required by law, regulation, or legal process.
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To protect the rights, safety, or property of Car Traders NZ, our customers, or others.
4. Cookies and Tracking
Our website may use cookies and similar tracking technologies to:
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Improve user experience (e.g., remembering form entries).
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Analyse website traffic and performance through tools such as Google Analytics.
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Support marketing or advertising campaigns.
You can disable cookies in your browser settings at any time, although this may affect website functionality.
5. Data Retention
We retain personal information only as long as necessary to:
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Complete the purpose for which it was collected (e.g., processing your car sale).
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Comply with legal, accounting, or reporting obligations.
When information is no longer required, we securely delete or anonymise it.
6. Data Security
We take reasonable measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security of your data.
7. Your Rights
As a user, you have the right to:
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Access the personal information we hold about you.
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Correct or update your personal details if inaccurate.
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Request deletion of your information, unless we are legally required to retain it.
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Withdraw consent for communications such as marketing (where applicable).
To exercise your rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Updates will be posted on this page with the new effective date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: